Always Listening Hearing Aid Center respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or receive services from our office.
We may collect personal information such as your name, phone number, email address, mailing address, and any information you voluntarily provide through forms, appointment requests, or communications. In the course of providing hearing healthcare services, we may also collect protected health information (PHI), including medical history, hearing test results, and treatment details. This information is collected solely for the purpose of providing quality care, managing your account, and communicating with you.
Your information is used to schedule appointments, provide services, process payments, communicate important updates, and improve our operations. We may also use your contact information to send reminders, follow-ups, or relevant service-related communications. We do not sell, rent, or trade your personal information to third parties.
We may share your information only when necessary to operate our business and provide services. This may include sharing information with hearing aid manufacturers for repairs or warranty claims, payment processors for billing, insurance providers when applicable, and service providers who assist with our operations. All such parties are expected to maintain the confidentiality and security of your information.
Always Listening Hearing Aid Center takes reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our website may use basic tracking technologies such as cookies to improve user experience and analyze website traffic. This information is generally non-identifiable and is used to help us understand how visitors interact with our site.
You have the right to request access to your personal information, request corrections, or ask questions about how your information is used. If you would like to make such a request, please contact our office directly.
We comply with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable. For more detailed information regarding how your medical information may be used and disclosed, you may request a copy of our Notice of Privacy Practices.
We may update this Privacy Policy from time to time. Any updates will be posted on this page, and continued use of our website or services constitutes acceptance of those changes.
If you have any questions about this Privacy Policy or how your information is handled, please contact Always Listening Hearing Aid Center directly.
SMS Communications and Opt-Out Policy
By providing your phone number to Always Listening Hearing Aid Center, you consent to receive SMS text messages from us regarding appointment reminders, follow-ups, billing notifications, and occasional promotional offers related to our services.
Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will no longer receive SMS communications unless you provide new consent.
If you need assistance, you may reply HELP to any message or contact our office directly.