Hearing aid becomes unresponsive (locks up)

Rebooting your hearing aid
Use this technique if your hearing aid is in an error state. This will not remove or delete any program or settings.

• Instruction for Phonak Infinio hearing aids:

Press the push button for at least 15 seconds. It does not matter if the hearing aid is switched on or off before you start pressing the button. After 15 seconds the indicator light on the hearing aid blinks green and then turns solid green. The hearing aid is ready to use.

• Instruction for other Phonak rechargeable hearing aids:

1. Press the lower part of the button for at least 15 seconds. It does not matter if the hearing aid is switched on or off before you start pressing the button. There is no light or acoustic notification at the end of the 15 seconds.

2. Place the hearing aid in the power-connected charger and wait until the indicator light blinks green. This can take up to 30 seconds. The hearing aid is now ready to use.

To pair and connect non-rechargeable hearing aids, please launch myPhonak app and follow the steps:

1. Tap on “Pair device” to start pairing.
2. Turn on Bluetooth® to allow myPhonak to connect to the devices.
3. For the initial setup of the app Location Services must be enabled on the smartphone.
4. To enable pairing, restart the hearing aids by opening and closing the battery door.
5. Tap on “Continue” to start pairing process. App will be searching for devices.
6. “Device found” will appear on the app screen. Select your hearing aid.  It can take some time for the hearing aid to connect.
7. Bluetooth pairing request for each hearing aid will appear on the phone screen. Tap “Pair”.
8. Hearing aids are now successfully paired to the app. Tap “Continue” to complete the process or select “Optional settings” to see how to enable hearing aid controls for phone calls and streaming.

To pair and connect rechargeable hearing aids, please launch myPhonak app and follow the steps:

1. Tap on “Pair device” to start pairing.
2. Turn on Bluetooth® to allow myPhonak to connect to the devices.
3. Restart the hearing aids to enable the Bluetooth pairing mode:

• Push and hold the lower part of the hearing aid button for 4 seconds until the light turns red,
• Push and hold the lower part of the hearing aid button for 2 seconds until the light flashes green.

4. Tap on “Continue” to start pairing process. App will be searching for devices.
5. “Device found” will appear on the app screen. Select your hearing aid. It can take some time for the hearing aid to connect.
6. Bluetooth pairing request for each hearing aid will appear on the phone screen. Tap “Pair”.
7. Hearing aids are now successfully paired to the app. Tap “Continue” to complete the process or select “Optional settings” to see how to enable hearing aid controls for phone calls and streaming.

For using the myPhonak app, your phone must fulfill the following minimal requirements:

• iOS version 15.0 and Bluetooth version 4.2 or newer
• Android version 8.0 and Bluetooth version 4.2 or newer

Please watch the video below by Phonak

https://youtu.be/ojG_iMIeNYo

Please watch the video below from Phonak

https://youtu.be/Lc-ZI3fQFh4

Please watch the video below from Phonak

https://youtu.be/kMFSvd8XsnQ