Hearing aid becomes unresponsive (locks up)

Rebooting your hearing aid
Use this technique if your hearing aid is in an error state. This will not remove or delete any program or settings.

Instruction for Phonak Infinio hearing aids:

Press the push button for at least 15 seconds. It does not matter if the hearing aid is switched on or off before you start pressing the button. After 15 seconds the indicator light on the hearing aid blinks green and then turns solid green. The hearing aid is ready to use.

Instruction for other Phonak rechargeable hearing aids:

1. Press the lower part of the button for at least 15 seconds. It does not matter if the hearing aid is switched on or off before you start pressing the button. There is no light or acoustic notification at the end of the 15 seconds.

2. Place the hearing aid in the power-connected charger and wait until the indicator light blinks green. This can take up to 30 seconds. The hearing aid is now ready to use.